Level 1 Technical Support Agent - Hostopia - Miramichi NB - Canada

We are a leading provider of Web services that allow small and medium enterprises to establish and maintain an Internet presence. The company's customers are communication services providers, including telecom operators, cable companies, Internet service providers, domain registrars, and providers of web hosting services. Hostopia web services customers buy on a wholesale basis and resell these services under their own brands to small and medium enterprises. The company offers its customers technology services, infrastructure and support to enable them to offer web services, while saving research and development and capital and operating costs normally involved in the design development and delivery of Web services.

Use your skills, experience and talent in the role of Level 1 technical support agent. We are seeking an organized and easy entry of Call Center Representative for our location Miramichi. As an agent, who will work with our partners by phone, email and support ticket. What? LL still follow the steps to identify problems and document-level 2 and / or technological support to solve customer problems. This is a great opportunity to work in a rapidly changing environment of technology in the industry. What? They have the opportunity to work with the latest technology and learn more about web hosting and online services space.
- Receive and respond to telephone, e-mail and instant messaging, Web-based surveys to customers and partners in a web domain and hosting industry.
- Provide a strong customer focus, ability to understand and prioritize customer needs
- Support and maintain a high service level of 80% on average thanks to the support to partners via telephone, email, chat and support tickets
- Follow policies, procedures and climbing routes the call center
- Good self-motivated ability to work in a team environment
- Ability to handle multiple tasks simultaneously and complete work on time

- 3-5 years experience preferred
- Excellent understanding of web design, hosting and domain services terminology. Excellent knowledge of Internet protocol network
- Excellent communication skills written and oral communication skills with people at different levels of the organization
- Great attention to detail with excellent organizational skills, ability to handle a fast paced environment call center
- The logical / technical and problem-solving skills to help understand the processes, the ability to work within and around the processes and to understand, identify and resolve problems in the process of
- Strong PC skills, experience with Microsoft Windows and Microsoft Office
To apply:
If you are interested in this position, please send your CV to csteger@hostopia.com


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